Refund Policy

• Your experience matters, and we want you to feel confident when you shop with us.

• You can return your order within 14 days of receiving it.

• Items must be unused, unopened, sealed and in a resalable condition.

• You cover the return postage.

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How to Make a Return

• You have 14 days from delivery to request a return.

• The item must be in the same condition you received it — unopened, unused and with the hygiene seal intact.

• Proof of purchase is required.

• Request a return through your customer account or email [email protected].

• Once approved, you’ll receive instructions on how and where to send your return.

• Any items sent without approval won’t be accepted.

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Damages and Issues

• Check your parcel when it arrives.

• If something is damaged, faulty or incorrect, contact us straight away with photos and your order number.

• We’ll review the issue and sort it quickly for you.

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Sensitivity & Allergy Refund Policy

• Everyone’s skin is different and reactions can vary.

• If you’re prone to sensitivity or allergies, speak to a GP, dermatologist or healthcare professional before purchasing.

• All ingredient lists are shown clearly so you can check suitability.

• Refunds, exchanges and store credit aren’t offered for reactions caused by allergies or sensitivities.

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Exceptions / Non-Returnable Items

• Opened beauty products can’t be returned for hygiene reasons.

• Perishable goods, personalised items and custom orders aren’t eligible for return.

• Hazardous materials, flammable liquids and gases can’t be returned.

• Gift cards are non-returnable.

• If you’re unsure about your item, email us before sending anything back.

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Exchanges

• We don’t offer direct exchanges.

• If you want a different item, return the original after approval and place a new order.

• Prices may change at any time, and previous prices aren’t matched.

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European Union 14-Day Cooling-Off Period

• If your order is shipped to an EU address, you can cancel or return it within 14 days for any reason.

• Items must be unused, sealed and in their original packaging.

• Proof of purchase is required.

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Refunds

• You’ll be updated once your return has been received and checked.

• If approved, your refund will be sent to your original payment method within 10 business days.

• Banks may take extra time to process the refund.

• If there’s an issue with your return, we’ll contact you by email.

• If you haven’t received your refund within 15 business days of approval, email [email protected].